1) The type of media and specifications
2) Product name/model
3) Type of trouble
4) Detailed information
- Do you want to protect the data stored on the problematic computer tape? (Can data be overwritten?)
- Whether we are permitted to conduct a destructive inspection. (Cartridge cannot be reused)
- Do you want us to return the problematic computer tape or do you want replacements?
- About how long did you use the problematic computer tape?
- Name of your backup software, including manufacturer, drive, including manufacturer, and operating system.
- How long have you been using the media drive?
- How often do you clean the media drive?
- Does the same trouble occur when you use other media with the same drive?
* When we cannot confirm 1, 2 and 3 above, we will contact you for confirmation before proceeding.
* For a quick response, please provide the information listed above.